Business Support & Service Continuity
Clear first-line support and network escalation
1. Contact Pow-Wow
Report the fault to Pow-Wow. We perform first-line checks, including confirming power availability and basic service status.
2. Network Escalation
If power is available but connectivity is unavailable, Pow-Wow escalates the qualifying network fault.
3. Restoration
Underlying network support handles the connectivity fault and applicable restoration process.
Business Service Features
24/7 underlying service support and proactive monitoring are described in the Herotel business pricebook; customer commitments remain subject to the applicable signed service terms.
Contract Protection
Service terms, installation charges and any special-build requirements are confirmed in the final quotation and customer agreement.